Sub-processors

Current as of March 24, 2023

Discovery Education may engage and use data processors with access to certain Subscriber Data (Sub-processors) to support the delivery of the Services. This page provides important information about the identity, location and role of each Sub-processor.

Sub-processors for Discovery Education Experience, Espresso, Coding, Health & Relationships and STEM Connect
Sub-processor Name	Purpose of Processing	Country location(s) of Processing
Infrastructure Providers
Amazon Web Services, Inc.	Hosts Discovery Education Experience	UK
Hound Technology, Inc. d/b/a Honeycomb.io	Troubleshooting service issues	US
MongoDB, Inc.	Cloud document database platform	UK
New Relic, Inc.	Service issue identifier and resolution tool	US
Snowflake, Inc.	Data warehousing	EU, USA, Canada
Customer Support
Salesforce.com Inc. (CRM)	CRM platform	USA
Zendesk, Inc.	Helpdesk support	USA
Zoom Video Communications, Inc.	Video and online meeting platform	USA
Communication Platforms
Gainsight, Inc.	Customer success software	USA
Salesforce.com Inc. (Pardot)	Email platform	USA
Data Tools
Google, LLC	Google Analytics platform	USA
Looker Data Sciences, Inc.	Business intelligence tools	UK, USA, Canada
Pendo.io, Inc.	Data analytics software	USA
Segment.io, Inc.	Customer data platform	USA
Widgix, LLC dba Alchemer	Customer survey software	USA
Service-related Providers
Ably Real-time Ltd	Realtime collaboration technology provider	EU
Buildscale, Inc, dba Vidyard	Online video platform	USA
Pusher Ltd.	Realtime collaboration technology provider	USA

Sub-processors for DoodleLearning
Sub-processor Name	Purpose of Processing	Country location(s) of Processing
Infrastructure Providers
Amazon Web Services, Inc.	Hosts DoodleLearning Experience	UK
Snowflake, Inc.	Data warehousing	EU, USA, Canada
Customer Support
Intercom R&D Unlimited Company	Customer service software (online chat and communication)	Ireland (EU), UK
Pipedrive UK Ltd	CRM platform	EU, UK, USA
Salesforce.com, Inc.	CRM platform	UK, USA
Communication Platforms
Aircall SAS	Online telecommunications provider	USA
Twilio Inc. (Sendgrid and Video)	Email and video communications platforms	Ireland (EU), USA
Data Tools
Google, LLC	Google Analytics platform	USA
Looker Data Sciences, Inc.	Business intelligence tools	UK, USA
Typeform, S.L.	Form building platform	EU, USA
Service-Related Providers
Microsoft Power Apps	Task automation software	USA
Slack Technologies, LLC	Internal communications tool	UK, USA
Stripe Payments Europe, Limited	Secure online payments platform	Ireland (EU), UK, USA
Zapier, Inc.	Task automation software	USA

From time to time, we also use software developers and consultancy firms that, in the course of providing services, may be able to access Discovery Education’s systems and incidentally see Personal Data.

Discovery Education Affiliates

Affiliate	Location of Processing
Discovery Education, Inc.	USA

Updates

As our business grows and evolves, the Sub-processors we engage may also change. We will endeavour to provide our Subscribers with notice of any new Sub-processors to the extent required under the Terms of Service, along with posting such updates here. Please check back frequently for updates.